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ServiceDesk Lite 1.1

ServiceDesk Lite 1.1
Downloads: 1306 License: Freeware
Views: 2598 Size: 5.1 MB
Date Released: 22 November, 2016


 Security code
Author: Spinso Lite

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.

For service oriented firms it is very essential to timely respond to customer complaints,
Usually lot of paperwork needs to be done to manage service contracts and customer complaints.
Service management is made simpler with Service Desk Lite.
Service Desk Lite is useful for service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.

Features
Service contracts
Easily manage service contract or AMC details.
It keeps you informed whether the customer is in Contract or the Contract has expired, before attending the service call.

Register complaint
You may receive customer complaints from various sources, such as email, telephone, web etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
Service Desk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.

Assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In Service Desk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.

Complaint Closure
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.
You can track details such as status of complaint, action taken to resolve issue.

& more..

Download,Install & Get started


Platform: Windows XP, Windows Vista, Windows 8, Windows 7, Windows 2003, Windows 2000, Windows

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Statement: 
Download Collection.com periodically updates software information of ServiceDesk Lite from the publisher Spinso Lite. You can visit publisher website by clicking Homepage link. Software piracy is theft. Using ServiceDesk Lite crack, key, serial numbers, registration codes is illegal. The download file hosted at publisher website. We do not provide any download link points to Rapidshare, Hotfile, Depositfiles, Mediafire, Filefactory, etc. or obtained from file sharing programs such as Limewire, Kazaa, Imesh, Ares, BearShare, BitTorrent, WinMX etc.

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ServiceDesk Lite Related Downloads

Free Service Desk Software , Free Service Management Software , Free Complaint Management Software , Free Help Desk Software , Free Service Software , Free Issue Tracking Software , Free Amc Software , Free Service Contract Software , Free Preventive Maintenance

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